Australian Financial Complaints Authority
Analysis
General insurance
Australians still being overcharged for home and vehicle insurance
Australians are frequently being over-charged for different types of insurance, in breach of the industry’s Code of Practice.
- by John Collett
Latest
Exclusive
Big four
‘Utterly exhausting’: NAB customer feels ignored after losing $35,000
National Australia Bank customer Bridget Box thought she was protecting herself from scammers by checking the bank’s phone number. Little did she know, that was part of the scam.
- by Charlotte Grieve
Opinion
Ask an expert
CGT on shares passed on across the ditch
CGT is payable by an estate, which can be a problem if some shares are passing on to local family, and thus untaxed until sold, as they will be paying the tax for their Kiwi brethren.
- by George Cochrane
Opinion
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How does the ATO treat a foreign property inheritance?
If you are an Australian resident for tax purposes, any capital gain on an inherited foreign property is treated as if it were an Australian property if you sell it.
- by George Cochrane
Opinion
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How you can bequeath an investment
What are the options for leaving investments to young relatives, rather than cash?
- by George Cochrane
Exclusive
Investing
‘Our world has been turned upside down’: Sacked broker accused of forging wife’s signature on share trades
Kerrilyn Ridgway, the wife of former Shaw and Partners adviser Kristofer Ridgway, says her signature was forged on share transfer documents.
- by Adele Ferguson and Anne Hyland
Opinion
BNPL
Time to apply ‘buy now, pay later’ code of conduct to all
The “buy now, pay later” sector needs to be better regulated and the code of conduct that apples to those who are members of the industry association should be applied to all
- by John Collett
Exclusive
Scams
Home buyer caught in $100,000 bank scam hits out at ‘dismissive’ NAB
Sanjay Joseph had just bought a property in Sydney’s North Kellyville when he received an email from what appeared to be his conveyancer asking him to transfer money to complete the purchase.
- by Charlotte Grieve
COVID-19 stirs big jump in financial complaints
The coronavirus has resulted in a 14 per cent jump in the number of grievances lodged about financial services firms in the year ended June 30.
- by John Collett
Opinion
Coronavirus pandemic
AFCA provides guidance for travel insurance premium refunds
The authority says a credit of at least 18 months from the time of issue is the minimum length to be "real value" to a customer.
- by John Collett
Exclusive
Governance
Rabbitohs sponsor, iSignthis customer under criminal investigation
A sponsor of rugby league club Rabbitohs and customer of iSignthis is under investigation for allegedly running a $100 million trading scheme that has ripped off Australian customers.
- by Sarah Danckert