Traveller letters
Traveller Letters: Crikey! Bonza left me high and dry
“Fair shake of the sauce bottle, Bonza. This type of behaviour isn’t going to get you far.”
Traveller letters: It’s impossible to get a points upgrade with Qantas
“Qantas rudely told me that they would prefer to let the seats go unfilled than allocate a points upgrade.”
Traveller Letters: A budget airline gave me a 125 per cent refund
“I read so many horror stories of airlines not refunding tickets quickly that I was shocked to find just the opposite with Scoot.”
Traveller Letters: Airline demanded to speak only to injured child’s father
“My experience with Qatar Airways was a salutary lesson in the risks for women travelling via Middle Eastern countries.”
Traveller Letters: Please, just tell me when the meal will be served
“Should I try to go to sleep immediately, or would I be woken after an hour or so with the offer of food or drink?”
Traveller Letters: Snacks go a long way when your flight is cancelled
Traveller readers praise both Singapore Airlines and Qantas for how they handled cancelled flights recently.
Traveller Letters: We booked business-class seats, but the plane had none
We duly presented ourselves at Bali airport to be presented with a letter from Jetstar beginning ‘Regrettably we are unable to provide your booked business seat’.
Letters: Qantas expands regional network, but some frequent flyers won’t be wooed
When it comes to flying in the regions, Rex wins with cheap prices and friendly, competent crews.
Traveller letters: ‘Buckley’s’ chance of compensation for flight delays
‘Yes, compensation for delayed flights does operate in Europe, but perhaps not so well as hoped.’
Traveller Letters: Qantas, this was the worst business class flight ever
‘I flew with Qantas business class to Santiago, Chile, recently. I was expecting a seat that worked.’